Airkit DXP Early Access Program
70% of customers use self-service channels, but over 90% of these customers still seek resolution through live agents (Gartner). Airkit Digital Experience Platform (DXP) unifies all customer service interactions across digital and agent-assisted channels into one seamless, frictionless customer journey. New capabilities include:
- Rapid chatbot deployment with multi-channel messaging support within AirStudio
- Agent automation tools with AirAssist
- Seamless bot-to-agent handoff