Automate Your Contact Center with AirStudio Conversations and Agent AirAssist

  • Thursday, July 7th, 2022
  • 10am PT / 1pm ET
  • Virtual, Hosted on GoToWebinar

According to Gartner, 79% of CIOs today are increasing their investment in customer self-service, but these technologies have historically resulted in dead-end, disconnected customer journeys across channels. The impact is that while 70% of customers first try self-service channels, over 90% of these customers still seek resolution through live agents.

Customers deserve better than that. Join us for our upcoming webinar, where our teammates will dive into Airkit’s Digital Experience Platform (DXP) and how businesses can accelerate their contact center automation with our recently unveiled AirStudio Conversations and Agent AirAssist.

In this webinar, we’ll discuss:

  • How to use AirStudio’s visual builder to quickly deploy chatbots with messaging support across multiple channels.
  • AirAssist’s agent automation tools with a “Quick Actions” toolbar to drive self-service experiences, such as new user onboarding, authentication, and secure payments.
  • How Airkit seamlessly handles bot-to-agent handoff when human involvement is required, using native integrations with Salesforce, Genesys, Zendesk, and Kustomer.