According to Gartner, 79% of CIOs today are increasing their investment in customer self-service, but these technologies have historically resulted in dead-end, disconnected customer journeys across channels. The impact is that while 70% of customers first try self-service channels, over 90% of these customers still seek resolution through live agents.
Customers deserve better than that. Join us for our upcoming webinar, where our teammates will dive into Airkit’s Digital Experience Platform (DXP) and how businesses can accelerate their contact center automation with our recently unveiled AirStudio Conversations and Agent AirAssist.
In this webinar, we’ll discuss: