Building Future-Proof CX with AutoReturn and Medify Air

Exceptional digital customer journeys are no longer a nice-to-have. According to Gartner, customer experience drives over 66% of customer loyalty, more than brand and price combined. And, based on research done by PWC, when one in three customers say they'd walk away from a brand they love after just one bad interaction, that doesn't leave businesses much room for error.

Airkit is helping Fortune 500 companies not just meet customer expectations for digital experiences but exceed them. Hear from AutoReturn CTO, John Pendleton, VP of Customer and Client Experience at Medify Air, Ferdinand Piano, and Airkit's Chief Customer Officer, John Kepp, on building future-proof CX with Airkit. They'll cover:

  • The unique CX challenges their organizations were looking to overcome.
  • Creating their first digital journeys with Airkit.
  • The importance of building experiences that drive customer action.