Digital Nudging: 10 Practical Tips to Reimagine Your Digital Experience
Engaging with the right customer at the right time is more challenging than it sounds. Start building intentional digital experiences with advice from industry expert and CX thought leader, Colin Shaw.
Where
VirtualHosted on Zoom
When
28th Sept. 2020Friday - 12:30 PM
Digital Nudging: 10 Practical Tips to Reimagine Your Digital Experience
Every interaction with a customer matters. But how do you actually go about building intentional digital experiences?
Get started with this guide. Written by CEO and Founder of Beyond Philosophy, Colin Shaw, this brief ebook will help you keep your customers happy and lead to the customer-driven growth you need. It answers the following questions:
Why focus on existing customers?
What is a digital nudge?
What should you keep in mind when creating purposeful digital customer engagement?
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Thursday, August 21st.
12pm / 3pm
Virtual, Hosted on Zoom
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“Our main goal is to improve CX while reducing cost. This means increasing self-service. Customers are happy when their issues are resolved quickly, not necessarily when they speak to an agent.”
Khalid Alali | Turo
Speaker
Anette Franz
A/B Testing or launching a new service? Airkit allows your Operations Teams to modify or create new, integrated digital customer journeys in hours vs. months, without writing code.