Author Gerald Kane is a visiting scholar at Harvard Business School. His book “The Technology Fallacy: How People Are the Real Key to Digital Transformation” is a guide for adapting to digital disruption.
Watch this webinar on-demand to learn what organizational changes are required to make the most of innovative technologies. Dr. Kane detailed his most surprising insights and advice for companies in a post-COVID world.
Top brands are using Airkit to build experiences that customers love.
“Our main goal is to improve CX while reducing cost. This means increasing self-service. Customers are happy when their issues are resolved quickly, not necessarily when they speak to an agent.”
“Motor clubs and fleets, which manage numerous roadside assistance programs for their clients, need to be able to deliver engaging, branded experiences in a way that is scalable and standardized.”
"Our team is able to customize CX interactions via Airkit and make different features unique to each individual customer."