The End of the Call Center As You Know It
The Airkit team invited speaker Neal Topf to explain why the traditional contact center is disappearing. Neal is one of ICMI’s top 50 to follow, and president of Callzilla.
Here are some of the topics Neal tackled during this conversation:
- Call center ops lessons learned in the wake of COVID19.
- Common training pitfalls when introducing new CX tech.
- Exciting new technologies.
If you missed the live webinar but still want the all great insights, fill out the form to access the free recording!