The End of the Call Center As You Know It

The Airkit team invited speaker Neal Topf to explain why the traditional contact center is disappearing. Neal is one of ICMI’s top 50 to follow, and president of Callzilla.

Here are some of the topics Neal tackled during this conversation:

  • Call center ops lessons learned in the wake of COVID19.
  • Common training pitfalls when introducing new CX tech.
  • Exciting new technologies.

If you missed the live webinar but still want the all great insights, fill out the form to access the free recording!

See what Airkit customers are saying.

Top brands are using Airkit to build experiences that customers love.

Khalid Alali
Sr. Manager of Business Ops | Turo

“Our main goal is to improve CX while reducing cost. This means increasing self-service. Customers are happy when their issues are resolved quickly, not necessarily when they speak to an agent.”

Jeff Blecher
Chief Strategy Officer | Agero

“Motor clubs and fleets, which manage numerous roadside assistance programs for their clients, need to be able to deliver engaging, branded experiences in a way that is scalable and standardized.”

Jeff Chen
Senior Technology Manager | EZR

"Our team is able to customize CX interactions via Airkit and make different features unique to each individual customer."